In the event of unsuccessful verification due to unresponsive communication, support@btsrummy.com reserves the right to suspend accounts. The balance (after deducting service charges) will be refunded to the instrument used for the deposit..
support@btsrummy.com will not be held responsible for game termination caused by factors beyond its control. Users acknowledge that the platform is not liable for losses incurred due to game cancellations.
If a cash game is paused due to technical issues, players leaving the table or logging out during the interruption forfeit the game. Buy-in amounts are not refunded under such circumstances..
Refund requests will be processed for accidental or erroneous cash credit. support@btsrummy.com will independently investigate and execute refunds for genuine cases within two weeks. Refunds will be remitted to the financial instrument used for the transaction.
All financial transactions are made through third-party gateways, and denials by these gateways are subject to their terms. In case of reversal,support@btsrummy.com may refund the specified amount, deducting charges, to the original financial instrument.